Los Granados Rentals

Booking & Deposit Payment

Upon making a booking with Los Granados Rentals (www.losgranadosrentals.com) you will be required to complete our booking form and to pay a deposit of either 20% or 200 Euros, whichever is the greater. This deposit is non-refundable and will need to be paid by bank transfer to our Spanish bank account. We are unable to accept credit / debit card payments. In the event of booking accommodation within 6 weeks, the full amount will need to be paid at the time of booking. In this case the full 100% is non-refundable. Please note that due to the popularity of the apartments, we are unable to reserve any apartments without proof of payment of a deposit and completion of a booking form, on which you are required to confirm that you agree to these booking conditions.

The balance of your holiday payment should be paid 6 weeks before arrival unless alternative arrangements are made with us.

Arrival & Departure Times
The accommodation will be available for you from 4 o’clock pm (16:00) on the day of your arrival with the exception of property reference LG19 which has a check in time of 5 o'clock pm (17:00), however, we will make every effort to have your accommodation ready for you earlier if necessary. All accommodation must be vacated by 10 o’clock am (10:00) on the day of departure, unless you have made prior arrangements with a member of staff to stay later. If you require your accommodation earlier or later than stated, please let us know at the time of booking.

What's Included?
Unless otherwise stated, the prices quoted are inclusive of cleaning before & after your stay, and with bed linen and towels changed weekly. If you wish to arrange any additional cleaning / laundry changes during your stay you should contact us as early as possible to make these arrangements. The price also includes electricity & water costs. All of our apartments include bedding and bath towels. You are required to bring your own towels for the beach and for use at the pool. If the towels from the apartment appear to have been taken to the pool or beach, you will be charged for the additional laundry costs. All of our apartments have hot and cold air conditioning. This will not work if the doors are left open, and if the air conditioning is left on all day or all night, it will not work effectively. Please use the air conditioning sensibly.

Refundable Damage Deposit
With all bookings we will need to hold a refundable damage deposit. This is 200 Euros for all apartments and 500 Euros for all penthouses. This must be paid at the same time as the balance of your holiday, and will be refunded within one week of your departure once the property has been checked by our housekeeping staff.

General Booking Conditions
As we sometimes plan these arrangements many months in advance, the accommodation which we have available may change, and this may affect your holiday. In the extremely unlikely event that the property you have booked becomes unavailable, we will offer you alternative accommodation of the same or a higher standard for the same price. In the event that we are unable to offer you a suitable alternative, or the alternative is not to your satisfaction, we will refund any money paid to us in full including your deposit, and shall be under no further liability.

We can not be held responsible for any building or maintenance works which are being carried out within your accommodation’s complex or the surrounding area. We will however do our best to inform you of any such works, offering the option of an alternative accommodation, if necessary, where possible.

We shall not be held responsible for the death or personal injury of the client or any person named on the booking form, or any other person at the property. We shall not be responsible for any loss, breach or delay due to any cause beyond their reasonable control (eg. Explosion, flood, fire or accident, war or threat of war, civil disturbance, governmental strikes, other industrial actions and adverse weather conditions). In any case such as this, we will treat the contract as discharged. In the event that the contract is discharged in any of these (or similar) situations, our liability shall be to refund the sums paid to them in respect of the unused portion of the holiday calculated on a pro rata basis less an administrative charge of 20 Euros to cover reasonable expenses.

We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems etc, nor for failure of public utilities such as water, gas or electricity. Neither are we responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation, or which is out of their control.